• Step-free access • Single door • Glass doors • Manual doors • Wide doorway (>75 cm)

• Main space • Retail area • Waiting area • No seating • No tables • Wide paths (>75 cm) • Standing-height counter • Brightly lit • Natural lighting • Cool lighting • Little background noise • Background music playing • Loud appliances • Strong food or drink smells • Patterned surfaces • Glass walls • Colour-contrasted walls and floor

• Eating or drinking area • Limited seating available • Benches • No tables • Counter service • Natural lighting • Loud background noise • Glass walls • Extremely bright colours