• 1 step • Very small steps (2.5 to 5 cm) • Single door • Glass doors • Manual doors • Wide doorway (>75 cm) • Doormat

• Main space • Retail area • Waiting area • No seating • No tables • Wide paths (>75 cm) • Pay at counter • Counter service • Standing-height counter • Air conditioned area • Brightly lit • Warm lighting • Background music playing • Strong food or drink smells • Patterned surfaces • Highly decorated surfaces • Extremely bright colours • Colour-contrasted walls and floor • Screens